Privacy policy

CGS Lumination Private Limited and its subsidiaries and affiliates (collectively, "The Light Factory" or "we" or "us"), respect your concerns about privacy. This Privacy Notice describes the types of personal information we collect, how we store, handle and use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

This Privacy Notice is incorporated in the Terms of Use and therefore governs your use of The Light Factory website and/or any services offered by The Light Factory. By visiting the website and/or utilizing any services offered by The Light Factory you agree to and accept the then current practices and policies governing your use of the website. Further, by accepting this Privacy Notice, you consent to the manner of collection, handling, usage, disclosure and transfer of your personal information as set out in this Privacy Notice. The phrase "personal information" refers to any information by which you or the device you are using to connect to the Internet can be identified.

Information We Collect

We may obtain personal information about you from various sources, including this website and other The Light Factory websites (this includes any information that you may provide (i) while registering as a member, (ii) engaging in transactions, (iii) searching products and/or services, etc.), mobile applications, when you call or email us or communicate with us through social media, or when you participate in chats, forums, opinion polls, surveys, bulletin boards, discussion boards or in events or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.

The types of personal information we may obtain include:

  • Your contact information (such as name, postal and email address, or phone number)
  • Contact information of friends or other people you would like us to contact
  • Username and password for the account you may establish on our site
  • Your billing address
  • Your shipping information (including the shipping address and phone number) or shipping information of other people to whom purchases have been shipped at your request
  • Demographic information (such as age, date of birth and gender)
  • Outbound Calls: We will be using a third party platform for outgoing calls
  • Information you provide by interacting with us through social media, including photographs
  • Location information, such as the real-time geographic location of the device on which you install our mobile applications
  • Shopping behaviour and preferences, and a record of the purchases you make on our website and product searches conducted by you
  • Other details that you may submit to us or that may be included in the information provided to us by third parties

In addition, when you visit our website or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google), that collect information about visitor traffic on our site and mobile applications.

The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type)
  • URLs that refer visitors to our site
  • Dates and times of visits to our site
  • Information on actions taken on our site (such as page views and site navigation patterns)
  • A general geographic location (such as country and city) from which a visitor accesses our website
  • Search terms that visitors use to reach our site

How We Use the Information We Collect

We may use the information we obtain about you to:

  • Register you for membership at our website, and manage and maintain your account
  • Provide products or services you request
  • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone)
  • Maintain a record of the purchases you make on our site
  • Respond to your questions and comments and provide customer support
  • Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you
  • Enable you to communicate with us through our blogs, social networks and other interactive media
  • Manage your participation in our events and other promotions
  • Tailor our products and services to suit your personal interests and the manner in which visitors use our site
  • Operate, evaluate and improve our business and the products and services we offer
  • Analyse and enhance our marketing communications and strategies
  • Analyse trends and statistics regarding visitors' use of our site, mobile applications and social media assets
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities
  • Enforce our Website Terms of Use and Product Policies
  • Comply with applicable legal requirements and industry standards and our policies

We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalise your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, and for other promotional purposes.

Online Advertising

On our website, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other websites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. This process also helps us track the effectiveness of our marketing efforts.

Information We Share

We do not sell or otherwise disclose personal information about you, except as described in this Privacy Notice. We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, franchisees, marketing agents, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice.

We may also share personal information with our service providers who perform services on our behalf. On your behalf, The Light Factory holds the right to use your particulars for forwarding/returning your order. These service providers are not authorized by us to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities for the purposes of verification of identity, prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward.

Sharing Information with Business Partners
You may direct The Light Factory not to share your personal information with our business partners for those partners' own purposes. To do so, please email us at info@thelightfactory.in.

Marketing Emails
You may choose not to receive marketing email and promotional communications from us by clicking on the unsubscribe link in the marketing emails or by adjusting your email preferences using the online account you may establish on our site.

Geo-Location Information
When you use a The Light Factory application on your mobile device, you may choose not to share your geo-location details with us by adjusting the device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Cookies
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our site's features.

Access and Correction

You may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information using the online account you may establish on our website. In addition, if you believe other personal information we maintain about you is inaccurate, you may request that we correct or amend the information by contacting us at info@thelightfactory.in.

Links to Other Websites

Our website may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with The Light Factory. Linked sites may have their own privacy notices, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with The Light Factory, any use of those sites, or those sites' privacy practices.

Data Transfers

When we obtain personal information about you, we may process the information outside of the country in which you are located. The countries in which we process the information may not have the same data protection laws as the country in which you are located. We will protect your information as described in this Privacy Notice.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail. To further protect yourself, you should safeguard your The Light Factory account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our site.

Children's Privacy

The Light Factory does not direct its website to children under the age of eighteen. We require registered users of the site to be at least eighteen years old. If we learn that a user is under eighteen years of age, we will promptly delete any personal information that the individual has provided to us.

Updates to This Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Notice and indicate at the bottom of the notice when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us:

CGS Lumination Private Limited
GSTIN: 07AAMCC3339F1ZO
I/102, Upper Ground Floor, Vig Tower, Kirti Nagar, Delhi – 110015
Phone: +91 73888 84884
Email: info@thelightfactory.in